SmartMike

Record LED speaker I and II illuminate orange.

The device hasn’t received a license for operation.

Contact your administrator, Philips SmartMike vendor or integration partner.

The device doesn’t respond.

There is a problem with the software.

Unplug the device from the computer to restart it, additionally restart the dictation software.

The device doesn’t play back recordings.

The volume is off or too low.

Turn on or turn up the volume.

I can hear both speakers in one channel.

Microphone position is not correct.

Change the position of yourSmartMike relative to the two speakers. You can find more information regarding the optimal recording position in the How to position your SmartMike section.

The device is connected to the computer but sound will play on the computer’s speaker only.

SmartMike is not selected as the default playback device.

In the sound settings of your computer, select SmartMike as the default playback device.

The recording quality is poor.

The distance between your mouth and the built-in microphone is too short or too large.

Try to keep to keep the right distance between your mouth and the microphone while recording. Find more information in the How to position your SmartMike section.