SpeechLive error messages
SpeechLive offers different error messages regarding Philips Device Connector. The error messages cover the most common issues like outdated drivers or missing components. They also provide more information, e.g. which components are affected, so you can narrow down your troubleshooting.
Error message | Possible causes | Recommended solution |
|---|---|---|
To ensure full hardware functionality, install “Philips Device Connector native host application” or contact your administrator. | Philips Device Connector (PDC) chrome extension is unable to find PDC native host application. PDC native host application is either missing or defective. | Download the latest setup and install the Philips Device Connector native host application as outlined in the Setting up Philips Device Connector section. |
To ensure full hardware functionality, contact your administrator to update the “Philips client extension drivers”. | You are not using the latest version of Philips client extension drivers; as a result, they can’t process certain requests from other (already updated) PDC components. However, already supported requests will continue to work. | Install latest Philips client extension drivers as described in the Philips Speech Extensions guide. Use Chrome Developer Tools Console to check for more details regarding failing requests. |
Please try again. Contact your SpeechLive support partner if this error persists. | An unexpected error occurred. | Make sure that the Philips Device Connector native host application and the Philips Device Connector Chrome extension are installed (see Setting up Philips Device Connector). Check if the Philips Device Connector native host application is updated to the latest version. Check the logs of all Philips Device Connector components as outlined in the troubleshooting sections. Please contact your SpeechLive support partner if this error continues to persist. |
Please refresh this page. Contact your SpeechLive support partner if this error persists. | Philips Device Connector native host application crashed for unknown reasons. | Refresh the page, if the error persists close Chrome and end PDCNativeHost.exe in the Task Manager, then reload SpeechLive. Check the logs of all Philips Device Connector components as outlined in the troubleshooting sections. Please contact your SpeechLive support partner if this error continues to persist. |
To ensure full hardware functionality, contact your administrator to update the “Philips Device Connector native host application”. | You are not using the latest version of Philips Device Connector native host; as a result, it can’t process certain requests from the (already updated) PDC Chrome extension. However, already supported requests will continue to work. | Install the latest version of Philips Device Connector native host application as outlined in the Setting up Philips Device Connector section. Use Chrome Developer Tools Console to check for more details regarding failing requests. |
To ensure full hardware functionality, install “Philips Device Connector native host application” or contact your administrator. | For unknown reasons, the PDC chrome extension ran into a timeout trying to connect to the PDC native host application. | Make sure that the Philips Device Connector native host application is installed. If it is already installed, try to refresh the page. If the error persists, close Chrome and end PDCNativeHost.exe in the Task Manager, then reload SpeechLive. Check the logs of all Philips Device Connector components as outlined in the troubleshooting sections. Please contact your SpeechLive support partner if this error continues to persist. |