Working more efficiently
no matter where you are
Giordano, Halleran & Ciesla is a multi-specialty business law firm with 56 attorneys practicing in four offices in New Jersey and New York City. With firm-wide “focus on responsiveness and producing results with outstanding value to their clients’ bottom line,” efficient operations is essential. Practicing in the metropolitan area also requires attorneys to deliver results as quickly as possible, which means maintaining high productivity, even when away from the office.
Many attorneys were already using dictation to strive toward both of these goals. However, in 2016, those attorneys were offered an even greater advantage when the firm transitioned to the virtualized computing environment that connected all the firm’s applications and documents through a secure network that they could access from anywhere.
With that transition, attorneys switched from using old-fashioned analog tape recorders for dictation to digital voice technology from Philips. Those solutions were: Philips Voice Recorder app for the iPhone and Philips SpeechExec Enterprise dictation and transcription management platform.
“Switching to the Philips technology just made sense,” said Giordano, Halleran & Ciesla’s IT Manager Keith Progebin. “Not only did we get rid of our old tapes and recorders, but our attorneys and assistants could work more efficiently no matter where they were.”
Office modernization requires workflow update
A virtualized computing environment hosts all applications and documents on a secured cloud-based server. Individual computers are replaced with networked terminals that have a monitor, keyboard and mouse accessible by any authorized user.
This transition required the firm to analyze every workflow, including its dictation and transcription management process. For years, the firm had used handheld analog microcassette recorders for dictation. When an attorney completed a dictation, the tape needed to be physically handed to an assistant for transcription. If an attorney was dictating away from the office, transcription would need to wait until he or she returned.
Since most audio and video recording was now digital, procuring new equipment and tapes was becoming more difficult and recorders would cost hundreds of dollars to replace. Progebin, who was new to the firm in 2016, and his predecessor recognized that digital dictation files and transcribed documents could more easily be shared across the new virtual environment.
I feel that attorneys are using dictation more often, just because it’s easier for everyone. Above all, clients are seeing the benefits in terms of faster document turnarounds and extraordinary, responsive service.
IT Manager, Giordano, Halleran & Ciesla