Empowering the firm
for efficient remote working
Ison Harrison Solicitors are a regional law firm with a national reputation. Over the past 40 years the firm has grown from a single solicitor to what is now a business employing over 200 staff across 15 offices throughout Yorkshire.
Most of their expansion is the result of organic growth through recurring clients or customers recommending their services to others. Ison Harrison offer the broadest suite of legal services in the Northern England region and are very much embedded in the communities in which they operate in.
With a team of 70 dictation users, Ison Harrison implemented SpeechLive to empower their staff with a document production tool that supported staff working remotely. SpeechLive manages the firm’s dictation and transcription work through a cloud platform, allowing solicitors and admin staff to efficiently collaborate from wherever they happen to be.
Improving collaboration during lockdowns
Prior to implementing SpeechLive, there was a software-based document creation in place. This setup, however, didn’t deliver a flexible working environment where the lawyers, secretaries and admin team could work from home during the lockdowns in England. With the old dictation software, the firm was encountering difficulties with the coordination of dictations and transcriptions between the solicitors and admin staff. “It became an issue because dictation authors had to come to the office to dock their recording devices and submit work; and the same happened to the transcribers”, explains Adrian Barker, the firm’s IT Manager. “The previous setup was very clunky, involving the emailing of dictations, ensuring that traces of the dictation were removed from sent items, delete items, recycle bins on the users’ remote machines, which introduced large processing delays and limitations on who could use the service.”
Lockdown prompted the change, but the versatility offered by SpeechLive is something we didn’t know we were missing.