SpeechOne

Service and support

Don’t perform any maintenance operations that aren’t described in this user manual. Don’t disassemble the device into its component parts to carry out repairs. The device may only be repaired in authorized service centers.

Contact our supporting Philips partners

If you have any questions about your SpeechOne or experience technical issues, contact one of our supporting Philips partners. The local partner you purchased your SpeechOne from will strive to answer your questions and to solve your problem as soon as possible.

Troubleshooting

Find the most common problems you could encounter with the SpeechOne in the following table. If you are unable to solve the problem with the information below, contact the supporting Philips partner you purchased the device from.

Problem

Cause

Solution

The SpeechOne is completely without function.

  • Some computer providers limit the output power of USB ports to 100 mA. These ports may not provide enough power for the SpeechOne to function properly.

  • Use a power supply unit (The power supply unit is not included and needs to be purchased separately).

  • Connect the SpeechOne via a self-powered hub.

The SpeechOne doesn't respond to input commands.

  • The wireless connection to the docking station may be interrupted.

  • Check the wireless connection.

  • Move closer to the docking station.

  • Start the pairing process as described in the chapter Pairing.

  • The USB cable is connected to the wrong USB port on the docking station (i.e. USB port for charging marked with 5V DC).

  • Disconnect the USB cable from the docking station and connect it to the USB port for PC connection marked with usb-connection-icon.png on the docking station.

  • Your computer is in sleep mode.

  • Wake your computer from sleep mode.

  • The battery is empty.

  • Charge the SpeechOne.

  • If none of the solutions provided above solves the problem, reset the wireless connection. For more information, see Resetting the wireless connection.

The SpeechOne doesn't switch on.

  • The battery is very low.

  • Charge the SpeechOne.

The SpeechOne doesn't connect to the docking station.

  • Pairings may have been reset or the SpeechOne has been previously paired with another docking station.

The SpeechOne is connected to the computer but sound will play on the computer’s speaker only.

  • SpeechOne is not selected as the default playback device.

  • In the Windows sound settings, select SpeechOne as the default playback device.

The SpeechOne doesn't record sound.

  • The input level is too low because of the wrong recording source.

  • In the Windows sound settings, select SpeechOne as the default recording device.

My computer can't detect the foot control.

  • The docking station was connected to the computer and/or to the power outlet before you connected the foot control.

  • Disconnect the foot control from the docking station and the docking station from the computer and/or power outlet. Then reconnect the foot control to the docking station first and afterwards connect the docking station to the computer and/or to the power outlet.

The connection between the SpeechOne and the docking station is being interrupted.

  • The docking station is connected to a low-power USB port on your computer.

  • Additionally, connect the docking station via the supplied USB cable to the power supply unit and the USB port for charging (marked with 5V DC). For more information, see Charging the battery.

LED colors and meanings

The LEDs on your SpeechOne and the docking station indicate the connection and battery status as well as problems that might occur when using your SpeechOne and the docking station. Use the following table to learn more about the connection status, battery status, and potential problems:

SpeechOne LED

Button LEDs on docking station

Battery LEDs on docking station

Meaning

green LED

green

no LED

off

  • status displayed

  • connection OK

red LED

red

orange LED

orange

  • status not displayed

  • connection interrupted or lost

orange LED

orange

orange LED

orange

  • status displayed

  • wireless connection OK but no USB connection

green LED

green flashing

no LED

off

  • status displayed

  • Idle mode

no LED

off

orange LED

orange

  • status not displayed

  • SpeechOne power off

red LED

red

orange LED

orange

  • status not displayed

  • no pairing