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SpeechExec Pro Dictate

Troubleshooting

Find the most common problems you could encounter with your SpeechExec software in the following table. If you are unable to solve the problem with the information below, contact the supporting Philips partner you purchased the software from.

Problem

Cause

Solution

The operating system stops responding after restart.

Using the Philips SpeechMike together with certain USB hubs may cause the operating system to stop responding when the computer is started.

Unplug the SpeechMike before starting the computer and reconnect it afterwards. We recommend replacing the USB hub or connecting your SpeechMike directly to the USB port of the computer.

The SpeechMike is completely without function

Some computer providers limit the output power of USB ports to 100mA. These ports may not provide enough power for the SpeechMike to function properly.

  • Use the supplied power supply unit.

  • Connect the SpeechMike via a self-powered hub.

The SpeechMike is connected to the computer but sound will play on the computer’s speaker only

Windows can support more than one playback device at a time. However, if you disable the device for playback, it is also disabled for recording.

Change the playback settings via Start > Control Panel > Sound > Playback or right-click the speaker icon on your toolbar and select Playback devices.

After finishing a dictation in the speech recognition recorder, I don’t see my finished dictations.

Dictations finished in the speech recognition recorder, are saved in the Archive folder. However, the Archive folder is hidden by default.

To display the Archive folder in the folder tree, click Settings > General settings on the menu bar and select Work list > Folders from the list on the left side. Select Archive and change the Visible option to Yes.

I cannot see the Outbox folder.

The Outbox folder is hidden by default.

To display the Outbox folder in the Folder tree, click Settings > General settings on the menu bar and select Work list > Folders from the list on the left side. Select Outbox and change the Visible option to Yes.

Sending dictations via Gmail no longer works.

The login requirements of Gmail changed.

Please use a different email provider or switch to SpeechLive if you want to continue using Gmail.