This page is also available in United States (English)

Multi-site law firm becomes cloud efficient

The facts

The customer
Commins Hendriks Solicitors, Wagga Wagga, New South Wales, Australia
Visit the website

Philips partner
PDT Digital Pty Ltd
Visit the website

The solution
SpeechLive Cloud Dictation Solution
Visit product page

Commins Hendriks Solicitors is a large law firm based in the Riverina region of New South Wales, Australia. The law firm was established in 1992 after the merger of two large law firms dating back to 1902.


Their aim is to provide quality legal advice and fair representation to their clients, both national businesses and private individuals, covering diversified legal areas like business, property, litigation, family and estates among others. The law firm has their main office in Wagga Wagga for their city and country clients, as well as branches in five other locations catering to the needs of the clients based in regional areas. 

One virtual office

Being spread across several locations has been a challenge for Commins Hendriks. Their former dictation and transcription system did not allow them to be flexible as they were struggling to find a solution that supports location independent working and distribution of the workload between the offices to operate at maximum capacity and efficiency. Philips SpeechLive, the cloud-based dictation system, was the perfect solution for them. 

“The problem we were having with the former system was that it was specific to one work location. Since we have 70 employees around several different offices, the moment an author or typist or any transcriptionist went to another location other than their assigned one, it was a big drama for them to be able to use it.”, says Lesley Lashbrook, Personal Assistant to the CEO. 

Philips SpeechLive allows users to dictate on their smartphone or from the web browser and manage those dictations in the cloud, hosted on an Australian server, virtually from anywhere without being constrained to a computer. 

For us, SpeechLive has delivered the flexibility we were after by enabling all staff to retrieve any dictation, irrespective of which office they are sitting in. There is no paper, and most importantly no time delay.”

Philip McInstosh
Chief Executive Officer, Commins Hendriks Solicitors

Lesley summarizes, “The whole set-up makes it more efficient for us. Because we have a lot of satellite offices, we have a practice management system that everyone can create and access documents. So, if one of our authors at Wagga Wagga sends out an email asking for typing availability, and someone in Canberra puts up their hand informing of their capacity, then we will instantly give them access to that author’s work. It doesn’t matter where anyone is located since they can access it straight away.” 
Philip McIntosh, Chief Executive Officer, also adds, “There is a surge of law firms migrating to cloud in recent times. For us, SpeechLive has delivered the flexibility we were after by enabling all staff to retrieve any dictation, irrespective of which office they are sitting in. There is no paper, and most importantly no time delay.”

Oops, an error occurred! Code: 202212011730359aa81349

The solution

More satisfied customers

“The evolution to SpeechLive has been extremely smooth, and accomplished with very minimal training.“

Gale Kicinski, Records Administrative Supervisor, Port Huron Police Department

Read the story See all stories

“Lockdown prompted the change, but the versatility offered by SpeechLive is something we didn’t know we were missing.“

Adrian Barker, IT Manager, Ison Harrison Solicitors, UK

Read the story See all stories

“That’s the way the future is. It’s all heading towards cloud based, to having everything integrated into your smart phone. With SpeechLive, it just made sense to just get on board with where technology is taking us towards.“

Victor Pritchard, Accounts & Office Manager, Bale Boshev Lawyers

Read the story See all stories

“Being a lawyer is a hard job, and I owe much of my success to how I’ve been able to use technology to my advantage“

Marc Jonas, Shareholder and co-chair of the firm’s Land Use and Zoning practice group, Eastburn and Gray, PC

Read the story See all stories
Contact Store finder
Newsletter

Subscribe and stay up to date with the latest news from us