Multi-site law firm becomes cloud efficient
Commins Hendriks Solicitors is a large law firm based in the Riverina region of New South Wales, Australia. The law firm was established in 1992 after the merger of two large law firms dating back to 1902.
Their aim is to provide quality legal advice and fair representation to their clients, both national businesses and private individuals, covering diversified legal areas like business, property, litigation, family and estates among others. The law firm has their main office in Wagga Wagga for their city and country clients, as well as branches in five other locations catering to the needs of the clients based in regional areas.
One virtual office
Being spread across several locations has been a challenge for Commins Hendriks. Their former dictation and transcription system did not allow them to be flexible as they were struggling to find a solution that supports location independent working and distribution of the workload between the offices to operate at maximum capacity and efficiency. Philips SpeechLive, the cloud-based dictation system, was the perfect solution for them.
“The problem we were having with the former system was that it was specific to one work location. Since we have 70 employees around several different offices, the moment an author or typist or any transcriptionist went to another location other than their assigned one, it was a big drama for them to be able to use it.”, says Lesley Lashbrook, Personal Assistant to the CEO.
Philips SpeechLive allows users to dictate on their smartphone or from the web browser and manage those dictations in the cloud, hosted on an Australian server, virtually from anywhere without being constrained to a computer.
For us, SpeechLive has delivered the flexibility we were after by enabling all staff to retrieve any dictation, irrespective of which office they are sitting in. There is no paper, and most importantly no time delay.”
Chief Executive Officer, Commins Hendriks Solicitors