A flexible and cost effective
document creation solution

The facts

The customer
PCS Legal, Essex, United Kingdom
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Philips partner
Dictation Machine Company Ltd
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The solution
SpeechLive cloud dictation solution
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One of the largest conveyancers in Essex, PCS Legal wished to replace their current analogue tapes with an advanced dictation solution. ­

An established firm of Licensed Conveyancers and Probate Practitioners, PCS Legal is one of the largest conveyancing companies in Essex. Employing approximately 85 staff across their five offices – three are in Basildon, one in Ongar and one in Wickford. Regulated by the Council for Licensed Conveyancers (CLC), all employees are highly trained and dedicated to providing an excellent level of customer service to their valued clients. PCS pride themselves on professionally dealing with all aspects of their clients’ transactions.

Switching from analogue tapes to digital document creation 

Having previously used analogue tapes and Grundig recorders, PCS used a large pile of files that were placed on the shelf for typing in order. Finding it difficult to fast forward, PCS staff also found searching for an urgent dictation difficult. In addition, damaged tapes caused major issues. These factors proved problematic; often causing time delays. Staff often found that damaged tapes resulted in work being repeated, plus fast forwarding tapes wasted a lot of time too.

Deciding that it was time to modernise their methods of transcriptions, PCS wanted a system that would be simple; easy to use and install. Choosing to assess two different products, PCS finally selected Philips SpeechLive and the SpeechExec transcription set LFH7177. PCS’s authors use the Philips voice recorder app on their smartphones to record and send the voice files to SpeechLive. The secretaries access the files through the SpeechLive portal and get the transcriptions done using the transcription set. This combination enabled the company to take advantage of a modern document creation solution which was both flexible and cost effective.

We found the SpeechExec solution far more efficient than our previous choice of recording equipment; delivering a much easier to understand solution.

Rachel Nelson
PCS Legal

An effortless and advanced cloud solution

Designed to be intuitive, staff found the combination of SpeechLive and SpeechExec transcription set increasingly efficient and simple to use. Data is easily and proficiently managed through SpeechLive’s workflow process. The foot control which comes with the transcription set can be used comfortably for long periods of time thanks to its ergonomic design. The secretaries also liked the lightweight stereo headphones which were comfortable to wear. The system has a priority setting and notifications for when staff need to access urgent recordings.

Another factor that was particularly beneficial to PCS Legal was that the Philips technology would complement their current Windows capability. Around 30 authors and secretaries were set to use the equipment, which meant that the solution needed to be simple to use across the organisation. A critical success factor for their customer’s business, PCS were particularly pleased with the more efficient and fast process. Not only that, but muffled tapes that could not be understood were eliminated too.

PCS Legal were particularly impressed with the difference from using the Philips’ dictation products; with many staff commenting of how much easier that they were to understand as opposed to analogue tapes.

The solution

More satisfied customers

“We process up to as many as 2,000 case-specific statement requests every year, so producing the statements takes a significant amount of time. In this work, Philips SpeechLive is an excellent tool.“

Niko Matikainen, Traffic Accident Board, Helsinki, Finland

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“Now, I can send medical reports direct from the operating theater, hence saving time for everyone. I can send reports to my secretary, virtually in real time. I don't need to systematically go back to the secretary’s office.“

Dr. Nicolas Surga, Urologist surgeon, Arras, France

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“Because of SpeechLive, the work is not only more efficient, but also more flexible, which in my opinion is key to improving occupational well-being.“

Heidi Hannuksela, IMS Talent, Helsinki, Finland

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“From a user perspective it was really easy to switch to Philips SpeechLive. You don’t really notice that it's in the cloud.“

Nicole Dymock, Office Manager, Cooke and Hutchinson, Australia

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