From desktop dictation
to cloud solution
South Australia’s leading law firm, Johnston Withers Lawyers takes pride in providing top quality legal services to the community and businesses on a wide range of areas including personal injury, WorkCover, industrial, family and criminal law as well as all aspects of commercial and property law, wills and estates and defamation.
When COVID-19 became a pandemic law firms like Johnston Withers Lawyers were impacted. As they provide essential legal services, they could not cease business operations and had to find ways to deliver the same client commitment. Working from home was a necessary scheme implemented by many legal firms, but it also came with the challenge to make the transition from desktop dictation to cloud easy and efficient.
The necessity to change
Johnston Withers Lawyers had their own structure to manage their daily workflow between their team members. As law practices are dictation-driven, they had an on-premise dictation management system to manage their workflow between their Adelaide office and their country offices.
When South Australia was faced with the lockdown Johnston Withers Lawyers quickly explored options that allowed them to work remotely without compromising their efficiency. The platform they normally used for dictation was desktop license based, dedicated to individual work stations based in their offices. Given the urgency of the situation, it was not possible to reconfigure the existing system and re-install licenses for individual employees within a constrained timeframe.
Transition from desktop to cloud dictation
The management team had to come up with a solution that offered the flexibility of remote working whilst retaining similar functionality to ensure the lawyers were able to continue to service their clients and be as productive as normal, without being physically in the office. From an operational point of view, the solution needed to be agile for employees to be compatible with their personal work stations and remote locations, eliminating the cumbersome process of procuring license products and software installations. Faced with the challenge of finding a fast and simple workflow solution, Trevor Crispin, General Manager, recalled Philips SpeechLive as suggested by Chris Flatau from Copia, a certified Philips partner in Adelaide.
Philips SpeechLive is a cloud-based dictation software that can be used from any location. Practitioners can use their own smartphones to dictate on the SpeechLive app or use their traditional dictaphones to send dictation to their legal assistants. The legal assistants can then log into SpeechLive from their own work location to access those dictations. The only add-on they required for transcribing was the plug and play transcription set, consisting of foot pedal and headphones.