- SpeechMike Premium Touch (SMP3700, SMP3800)
- Troubleshooting
Troubleshooting
Problem | Cause | Solution |
---|---|---|
The operating system stops responding after restart | Using the Philips SpeechMike together with certain USB hubs may cause the operating system to stop responding when the computer is started. | Unplug the SpeechMike before starting the PC and reconnect it afterwards. We recommend replacing the USB hub or connecting your SpeechMike directly to the USB port of the computer. |
The SpeechMike is completely without function | Some computer providers limit the output power of USB ports to 100mA. These ports may not provide enough power for the SpeechMike to function properly. | Connect the SpeechMike via a self-powered hub. |
The SpeechMike is connected to the computer but sound will play on the computer’s speaker only | SpeechMike is not selected as the default playback device. | In the Windows sound settings, select SpeechMike as the default playback device. |
The SpeechMike keeps sending mouse signals to the computer / moves the mouse, even when its not used. | This function is activated per default, to prevent the activation of screen savers / sleep modes whilst recording. | To deactivate this function, press and hold the Left mouse button and the Touch navigation / Trackball (center button) until all four programmable function buttons (F1-F4) light up briefly. |