Speeding up insurance claim processing
Equity Adjusters SA Pty Ltd switches to the Philips mobile digital dictation solution to accelerate their daily work on insurance claims.
Equity Adjusters SA Pty Ltd is an insurance claims expert in Parkside near Adelaide specialising in loss adjusting and offering their professional services to insurance companies since 1992. The Australian company is locally owned and operated and has 16 employees.
Workflow and solution
“When a loss claim is first filed with us, we visit the site of the loss on behalf of the insurance company to analyse the actual situation”, tells Della Wilson, Administration Manager at Equity Adjusters.
This is already where the digital dictation solution comes in. For voice recording the company uses the Pocket Memo 8000 or 9600 series combined with the SpeechExec Pro dictation workflow software, which connects authors and transcriptionists and covers the whole digital process from the voice recording to the finished text document.
“After examining the site, in most cases I dictate my report straight away while the information is still fresh in my mind – most of the time this happens still on site in the car or in a near location after the appointment. Once the dictation is finished, I trigger speech recognition and the text is written automatically for me”, explains Kirsty Gully, Claims assistant at Equity Adjusters.
This text file and the dictation is then sent to the assistant in the office who will again listen to the dictation, do corrections as needed and create an official claims report, which is then signed off by the initial dictation author as a final step.
“In the old days the dictation and text file where uploaded to the workflow software after connecting the Pocket Memo with the computer, now we speed up the process even more by transferring the files remotely while the loss adjuster is still on site. The assistant can start working straight after the loss adjuster has finished his dictation, reducing the turnaround time to a minimum”, Ms. Wilson says proudly.