Smart working

in the real estate business

The facts

The customer
QBS Strata Management, Upper Coomera, Queensland, Australia
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Philips partner
VoiceX Communications
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The solution
SpeechLive Cloud Dictation Solution
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QBS Strata Management goes for a Philips dictation solution to manage their administrative work quicker and accurately.


QBS Stata Management is located in Upper Coomera on Australia’s beautiful Gold Coast and has been offering their professional strata management services to private and corporate clients across the eastern seaboard of Queensland since 2004.

QBS assists their clients in the day to day running of the body corporate and provide expert guidance and value-added assistance on complex issues such as Commissioner’s applications, disputes, building defects and many more. They are one of the fastest growing strata management companies in the country, which in turn results in an increasing amount of documentation and administrative workload that needs to be managed quickly and accurately.

From analogue to digital

To handle this increasing workload, they changed from the Philips analogue tape system use the new Philips dictation solution - SpeechLive. The main application areas are documenting the minutes of a body corporate meetings, recording action items during on site inspections and for general correspondence. At QBS seven strata managers are using the Philips dictation app for smartphones for their voice recordings and Philips SpeechLive is used to cover the whole speech to text workflow.

"During our corporate meetings with the owners it is very important for us and even required by law to do a proper documentation. We record during the meeting and also make notes afterwards. As soon as we finished the dictation we upload the file to Philips SpeechLive with one click and our assistants can straight away start working on the required documentation reports in the needed format," tells Mr. Craig Brennan, Principal of QBS Strata Management.

SpeechLive is a web-based dictation solution, where no additional hardware and software needs to be purchased. This helps you keeping your IT infrastructure slim and you do not have additional effort managing hardware and software. All Philips digital audio recorders work with Philips SpeechLive and on the transcription side there is a set consisting of headphone & foot control, which you just need to plug into your computer and you can listen, fast forward/rewind the audio file in the web-browser.

I like that our solution is portable and location independent, which is essential for our job. I can work from anywhere as I transfer my dictation files over Wi-Fi to SpeechLive.

Craig Brennan
Principal, QBS Strata Management, Upper Coomera

Smooth and fast set up
We started using Philips SpeechLive in April 2016 and I was surprised how easy and intuitive everything is designed. We had a very good training by VoiceX communications after everything was setup online on the same day we were ready to go,”, tells Mr. Brennan.

Changing the system from tapes to digital also brings great benefits for the transcriptionists. “It is so easy to use and the sound file is much clearer compared to our old system,” says Jennifer Rutherford, assistant to Craig Brennan.

The value of digital dictation
VoiceX is certified Philips dictation solution distributor in located in Melbourne, Victoria. “We are very happy that we are constantly gaining customers in the real estate business with this solution. The investment is marginal compared to other solutions and the app offers great functions for users working in real estate, like linking a photo to a dictation file, which might be useful when making site inspections,” tells Mrs. Dionne Morrison, Managing Director at VoiceX communications.

“I like that our solution is portable and location independent, which is essential for our job. I can work from anywhere as I transfer my dictation files over Wi-Fi to SpeechLive,  I don’t have to connect a device to a computer for the file upload and I have my smartphone always with me,” says Mr. Brennan enthusiastically. “

SpeechLive also offers speech recognition in 21 languages and an external transcription service, which might be handy if you do not have an assistant or when having workload peaks that cannot be covered by your existing staff. When using the SpeechLive transcription service you upload your voice file to SpeechLive and receive the transcribed document back within 24 hours by email.

“I am very satisfied with our solution and with the support by VoiceX. I would definitely recommend our solution to people working in our business as it is easy, portable, the audio files are very clear and it is cloud-based, which means I don’t have to care about additional IT investments,” Mr. Brennan states at the end of the interview.

The solution

More satisfied customers

“The program is extremely easy to use and user-friendly. I honestly wouldn’t change anything. The upload process and labeling are as easy as it gets.“

Steve Dillard, Corporal, Gillette Police Department, Wyoming, USA

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“Solutions like SpeechLive are the wave of the future. We got up and running with minimal training and we can make changes and adjustments as needed very easily.“

Julie A. Gorney Manager, Information Technologies

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“I’m not too bad a typer but in terms of speed, it actually is so much better using my voice.“

Tom Curran, Business Development Manager, Speech Processing Solutions

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“In the case of an urgent dictation, I send it with a red indicator and I can monitor it by simply consulting the software, to find out when it has been dealt with and by which secretary.“

Anne-Sophie Vérité, Laywer

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