Saving time and money
with a faster document creation digital system
Founded in 1954, The Horder Centre in Crowborough is a popular medical centre and an elective orthopaedic clinic specialising in joint replacement surgery. With over 300 staff, the medical centre offers superb patient care and services with continuous investment in technology. The Centre was rated “outstanding” by the UK’s Care Quality Commission in an analysis of quality and safety of care given by 206 independent hospitals in England. With a growing numbers of patients and administrative deadlines, The Centre identified a need for a faster and more efficient document creation process to improve productivity and patient care.
The Horder’s clinicians were using cassette tapes to dictate their work such as patients’ notes, letters, test results and other correspondence. They had to leave their wards to physical hand over the recordings to the medical secretaries for transcription. Aiming for a 48-hour correspondence turnaround, the secretarial staff experienced huge reliability issues with the tapes, which would regularly break, making the document creation a lengthy and cumbersome process. Further delays occurred because the tape recordings were not being sent for processing until the end of the working day.
The process is efficient; letters are dictated immediately after the patient leaves enabling a steady administrative flow to the secretaries and overall smoother and faster document processing.
Head of IT and BI