Improving mobility and convenience of dictation for ophthalmologists
Australian Eye Specialists, in Western Melbourne, provide eye care that improves their patients’ quality of life. Established in 2014, the specialists offer excellent patient care using advanced diagnostic and treatment technologies.
Operating with a team of doctors from two locations, the specialists are required to dictate and transcribe their daily correspondence. They needed a workflow solution that is flexible, easy to use and supports a cohesive environment between the two offices without risking any loss of information.
The dictation workflow of the past
Their previous workflow was more of an IT headache than a documentation system. Vesna Corelli, the Practice Manager, explained the difficulty she faced on the previous workflow infrastructure: “The specialists were using mainly voice recorders for their dictations which were then downloaded on the computer. Afterwards it went into a shared Drive. There were times when we would lose our files while transferring them from one Drive to the other. Or if we only had one voice recorder for multiple specialists and they were taking turns to dictate, it would overwrite the dictations. If any of the dictations went missing during these transfers, then all the dictations would be lost for that day.”
Dr. Nandor Jaross, the principal ophthalmologist, spoke of his experience on the process workflow: “The uploading of the documents from an author’s end was very cumbersome. It was very slow at times and not user-friendly, if I was trying to work remotely.”
We do need to be mobile these days. So wherever I travel, and I am waiting for a flight, I find a quiet place to do my dictations on my smartphone app, and I upload the recordings for my typists to access those files straightaway.
Dr. Nandor Jaross