Saved time and lower costs
Suburban police department streamlines dictation workflow with Philips SpeechLive
The Waite Park Police Department in Waite Park, Minn., serves a population of 8,000 residents and an additional 100,000 people daily who visit from surrounding communities due to the high concentration of retail shopping in the area.
Each of the department’s 15 police officers creates an average of 10 incident reports per shift, including two or three lengthy reports with multiple interviews of affected parties such as victims, suspects and witnesses. To create these reports, officers use Philips Pocket Memo digital handheld recorders to dictate and then upload the recordings back at the station to be transcribed by office staff members.
Though the officers could easily dictate the reports from anywhere using Philips Pocket Memo digital handheld recorders, getting the reports transcribed took more time. These reports had to be created in the office, which posed a unique work-life balance challenge for officers and transcriptionists, especially when a report needed to be finalized on nights or weekends to meet court deadlines.
With courts depending on prompt completion of reports, Waite Park officers and administrators wanted to eliminate the delay between dictation and transcription, but outsourcing transcription was cost prohibitive. Asking transcriptionists to return to the station during non-office hours also contributed to increased costs and posed safety concerns. Instead, the Waite Park Police Department expanded its voice technology toolkit by introducing Philips SpeechLive, a cloud-based dictation workflow solution that allowed transcriptionists to work off-site, reducing the department’s transcription time and saving several hours for transcriptionists.