Ensuring efficiency and security for patient data

The facts

The customer
Saint-Quentin Hospital Center, Saint-Quentin, France
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Philips partner
Dicma
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The solution
PocketMemo voice recorder
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For the Saint-Quentin Hospital Center, as for all hospitals, efficiency and security of patient data are essential. That’s why in the Saint-Quentin Hospital Center, the production of medical correspondence is performed by the Philips Pocket Memo digital voice recorder combined with the digital dictation solution proposed by Dicma.


The Saint-Quentin Hospital Center plays a key role in its health care territory. To take care of the 95,000 reports and items of correspondence that the hospital produces, the doctors use Philips voice technology. 

A system that is greatly appreciated by practitioners for its productivity

For the three years since they put this process into practice, they have made significant productivity gains. “Our dictation management system is very much appreciated by medical practitioners,” states Sylvie Desaunois, the Director of the Saint-Quentin Hospital Center information systems. “Once a report is recorded, the Philips voice recorder is placed in a docking station and the data are automatically loaded in the software installed by Dicma, to be handled by the secretaries.” At their workstations, the latter then identify the dictations that are meant for them.

Our dictation management system is very much appreciated by medical practitioners. Once a report is recorded, the Philips voice recorder is placed in the docking station and the data are automatically loaded in the software to be handled by the secretaries.

Sylvie Desaunois
Director of the Saint-Quentin Hospital Center information systems

Optimal security for patient data

Dicma guarantees optimal security for patients’ medical data. “There are identification filters for users at each step of the process, from the medical practitioner to the transcription staff,” continues Sylvie Desaunois. On the other hand, the voice recorder is capable of infallible rapid scanning of the patient’s identification number in order to anticipate an eventual error in identification and to enable automatic allocation of the dictation to the correct patient.

Availability and responsiveness of Dicma facilitators

The combination of Philips hardware with the software from Dicma is very intuitive, only minimal user training was required. “When the system was launched and the first training was provided, we were assisted by Dicma who proved to be very responsive,” states Sylvie Desaunois. “Within the ICT service we then organised most of the trainings. I would like to add that Dicma was very responsive and attentive following the rollout phase, in particular for adjustments to the patient interface.”

Efficiency, data security, approval from the users and the editor’s responsiveness, so many qualities that make this pairing an ideal tool for document production in modern hospitals.

The solution

More satisfied customers

“The mobility aspect is the biggest advantage of the Philips PocketMemo meeting recorder. This enables us to conduct meetings in any meeting room without having to prepare them beforehand.“

Bozena Mironczuk, Konstancin Jeziorna district city and district administration office, Poland

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“The big advantage of the new system is that both software and dictation files are located on a central Citrix server. It doesn’t matter where our doctors or secretaries are. They can always access it.“

Jesper Pedersen, Aleris-Hamlet Hospitals, Denmark

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“From a user perspective it was really easy to switch to Philips SpeechLive. You don’t really notice that it's in the cloud.“

Nicole Dymock, Office Manager, Cooke and Hutchinson, Australia

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“I recommend voice technology to every lawyer I know. Dictation allows me to focus on valuable and important tasks and legal analyses. It’s made me more efficient, and I think it would help them be more efficient, too.“

Bryan-Eric Lane, Founder, LANE, Lawyers and Business Advisors Inc., Montreal, Canada

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