Philips SpeechLive solution for easy correspondence and no backlogs
Post-implementation of SpeechLive, the solution has helped to improve the workflow turnaround significantly. Vesna enthused: “SpeechLive was the best thing that happened to our practice.” She explained that even though Dr. Jaross uses Philips SpeechLive on his smartphone, the rest of the team still uses traditional voice recorders. An automated upload to SpeechLive from the voice recorder is done via the uploader client that forms part of the SpeechLive solution. The browser-based management makes the admin tasks more convenient to handle. As the designated workflow administrator, Vesna can now easily define the authors and typists. It has significantly reduced their documentation backlog. Vesna said: “We’re now up-to-date with our patient letters. We haven’t had anything in the backlog for more than a day or two.”
Previously it used to take Vesna two to three weeks to send the patient findings and letters to respective correspondents. “Our referrers love it that they will get the correspondence within a short time, whereas it was taking weeks before. So, that’s a massive improvement.”
Flexibility to do dictations from everywhere
An ophthalmologist like Dr. Jaross often deals with a high number of patients with varied level of acute conditions each day. The accuracy of the patient records is essential not only for record-keeping but also for consulting with other medical professionals. To avoid delays and backlogs, the specialists must spend less time creating documents – a goal that is supported by mobile dictation. Dr. Jaross stressed on the importance of mobility in the medical profession: “We do need to be mobile these days. So wherever I travel, and I am waiting for a flight, I find a quiet place to do my dictations on my smartphone app, and I upload the recordings for my typists to access those files straightaway. This way, I can be like a road warrior armed with SpeechLive. It’s fantastic!”
Easy plug and play for support staff
Not only the doctors benefit from the flexibility but the supporting teams as well. Rina Caruana, who supports the specialists of the Australian Eye Specialists clinics, mentions that the solution has been straightforward to implement: “The dictations are automatically available and I don’t have to do anything extra. It has made my work a lot easier and faster.” Rina and the other support staff use the Philips foot control and ergonomically designed headphones while doing their transcription work. “It’s just plug and play, really. We were briefed on how to use it once and were able to start using the solution straight away.”
Vesna explains that the improvement in productivity was immediate. The solution is now vital for the practice to be able to produce the correspondence back to the referrers: “The transition to SpeechLive was easy and fast because you have the software on the phone and don’t require any additional device. Dr. Jaross uses the app exclusively because it’s so easy. It’s on his phone, and he can look at the patient’s chart and dictate on the spot. Before, I needed to keep spare voice recorders in the practice to accommodate other doctors.”
The support staff is no longer required to be in the office to transcribe. Philips SpeechLive is a web browser-based workflow management solution, and the dictation files can be accessed from any location. It doesn’t require any stand-alone computer or any additional software to configure the system. For employees like Rina, it allows her to work from home and retain the same workflow functionality.
Speech-to-text technology is becoming an efficiency Driver for medical practitioners. Due to the complex nature of their work and the high patient volume, it can accommodate the changing requirements by saving time on the paperwork while prioritizing patient care.