A more efficient way of working with

Philips speech-to-text technology

The facts

The customer
Parkway Medical Group, Newcastle upon Tyne , United Kingdom
Visit the website

Philips partner
SpeechWrite Digital
Visit the website

The solution
SpeechMike Premium Air Wireless Dictation Microphone
Visit product page

SpeechExec Enterprise Dictation and Transcription Solution
Visit product page

A busy General Practice with 8200 patients, Parkway Medical Group has a long history of providing high quality primary healthcare in the West End area of Newcastle upon Tyne. The Practice has a team of 21 staff responsible for the aid of minor illnesses and specialist management of long-term conditions.


An upgrade to their IT infrastructure also brought an opportunity to update their voice-controlled document creation system, and Parkway sought the expertise of Philips Certified Partner SpeechWrite Digital for assistance. The General Practice wanted a modern dictation and transcription solution that would be simple to use and flexible enough to future-proof their investment. 

Better distribution of work with a central view of tasks in the queue 

SpeechWrite proposed Philips SpeechMikes for the consultants to dictate work tasks, with SpeechExec Enterprise software managing the flow between the clinicians’ dictations and the transcriptions, executed by Parkway’s support team of secretaries. The new solution was fully integrated with their clinical system, enabling their staff to easily find patient data and attach the correct record to the patients’ correspondence.

The new voice-controlled document creation delivered a more efficient way of working, with clinicians sending their work to the SpeechExec software platform, where dictations were automatically routed to the right admin resource for transcription. All staff had access to a centralised view of their work status, and tasks could be tracked through to completion. The Philips solution enabled clinicians to optimise communication with their patients, as their correspondence was faster and more accurate, and gave the secretarial team a clear view of the quantity of work in the queue, so they were able to better resource capacity.

Thanks to the superb sound quality of the SpeechMikes and the outstanding ease of use of our new system, we now have a future-proof solution that benefits our surgery and patients.

Donna Aydon
Practice Manager

Delivering software and hardware updates across all users is now fast and simple

An important advantage of the Philips document creation solution was savings on software. SpeechExec’s concurrent licensing model gives a pool of licenses to be shared across a group of users, with the licensing mechanism ensuring that at no point in time the maximum concurrent number of licenses is exceeded. Furthermore, SpeechExec lets central configuration and management of the dictation and transcription flow, as well as firmware updates for the SpeechMikes. Now making changes in user settings and implementing hardware improvement across all users is a fast and easy process. 

Parkway’s clinicians found the SpeechMikes comfortable to use over long periods of time and were pleased to be able to control their admin work from a single device. The secretaries received a steady flow of dictations, eliminating extreme peaks of work. Philips SpeechExec Enterprise improved efficiency and allowed for proactive management of team capacity and reallocation of work based on demand. As a result, correspondence to patients was faster and more accurate, helping Parkway deliver the highest possible primary healthcare to their community.

The solution

More satisfied customers

“What really appealed to me about the SpeechLive solution is that we wouldn’t have to install a program – all anyone needs is a web browser.“

Cathey Turner, Firm Administrator

Read the story See all stories

“The SpeechLive mobile app has given some of the therapists who are new to dictation an ease of workflow. It is a skill in itself to talk rather than type.“

Sarah McEntee, Occupational therapist, team leader

Read the story See all stories

“The process is efficient; letters are dictated immediately after the patient leaves enabling a steady administrative flow to the secretaries and overall smoother and faster document processing.“

Dean Putland, Head of IT and BI

Read the story See all stories

“A modern lawyer’s office must keep pace with technology and digitization. We chose the SpeechLive dictation solution from Philips. Now I don’t know how I ever managed without it.“

Tom De Smet, LL.M., LM&DS lawyers association

Read the story See all stories
Contact Store finder

Subscribe and stay up to date with the latest news from us