Putting patient care at the forefront

utilising mobile voice technology

The facts

The customer
The Holly Hospital, Essex, United Kingdom
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Philips partner
Speak-IT Solutions
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The solution
Voice recorder app
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SpeechMike Premium Dictation Microphone
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SpeechExec Pro Dictation and Transcription Software
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Established for over 35 years, the multi-award winning Holly Private Hospital is one of the leading private healthcare providers in the South East. The team at The Holly have a wealth of experience in delivering exceptional healthcare, with the hospital having been awarded numerous accolades for their services throughout nearly four decades.


Spending more time with their patients is The Holly’s number one priority, ensuring that everyone is satisfied with the services provided. With a previous tape-based system, the organisation found that the documentation process was not only costly in terms of replacing hardware, but also lacked the efficiency which a modern workplace requires. With the arrival of the new European legislation on General Data Protection Regulation (GDPR), The Holly needed to ensure that any recordings containing confidential patient information were secure, with data adequately protected. 

Exceptional patient care through voice technology

Furthermore, healthcare professionals are required to complete comprehensive documentation concerning the treatment of each individual under their care. When completed manually these processes can be time-consuming but in a competitive and time sensitive sector of private healthcare, hospital staff can reduce time spent on administrative tasks by utilising voice technology solutions. With digital solutions that enable up to three times faster documentation turnaround, doctors can spend more time on their key competencies and continue to deliver an exceptional program of patient care.

 

We have all the doctors on board and they are using either the Philips SpeechMike or their mobile phone. All comments have been positive from both doctors and secretaries alike being that it has increased our productivity by a noticeable amount of time.

Dawn Rounce
Medical Secretary Team Leader

The Philips SpeechLive Solution

The hospital turned to Philips Certified Partner Speak-IT Solutions to provide their doctors and admin staff with tools for improving security, efficiency and accuracy regarding documentation. Using the Philips SpeechMike Premium, doctors can dictate directly into the solution with incredible accuracy; utilising the SpeechMike hot-key and trackball control functionality to navigate seamlessly within applications. 

In situations where the consultants are unable to access a PC at the time of reporting, they can dictate directly into the Philips voice recorder app for smartphones and send the dictations securely from any location to the admin team. This has allowed hospital staff to remain productive away from workstations, helping to improve the quality of documentation, as correspondence can be generated while information is still fresh. 
Admin staff are able to automatically download dictations from the SpeechLive Cloud-based portal directly into the locally installed SpeechExec Pro Transcribe software in order to immediately get to work on transcription. Notifications and status updates allow both the secretaries and the doctors to view the progress of each dictation, ensuring that work is no longer lost or duplicated.

Files sent via the SpeechLive service are secured end-to-end using 256-bit AES encryption. Unlike tapes, SpeechLive can be configured to select or restrict access to dictations (patient data) and complies with GDPR data protection guidelines.

The solution

More satisfied customers

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Mag. Bernhard Maier, Owner of the private investigation firm BM-Investigations e.U.

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“It’s pleasant to be able to safely say that you can gain in productivity when you lose lots of time on administration. With SpeechLive, we gain medical time. It was our initial aim, and we have largely achieved it!“

Dr. Romain Guldmann, ENT and head and neck surgeon

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“I feel that attorneys are using dictation more often, just because it’s easier for everyone. Above all, clients are seeing the benefits in terms of faster document turnarounds and extraordinary, responsive service.“

Keith Progebin, IT Manager, Giordano, Halleran & Ciesla

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“What really appealed to me about the SpeechLive solution is that we wouldn’t have to install a program – all anyone needs is a web browser.“

Cathey Turner, Firm Administrator

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