A more efficient way of working with
Philips speech-to-text technology
A busy General Practice with 8200 patients, Parkway Medical Group has a long history of providing high quality primary healthcare in the West End area of Newcastle upon Tyne. The Practice has a team of 21 staff responsible for the aid of minor illnesses and specialist management of long-term conditions.
An upgrade to their IT infrastructure also brought an opportunity to update their voice-controlled document creation system, and Parkway sought the expertise of Philips Certified Partner SpeechWrite Digital for assistance. The General Practice wanted a modern dictation and transcription solution that would be simple to use and flexible enough to future-proof their investment.
Better distribution of work with a central view of tasks in the queue
SpeechWrite proposed Philips SpeechMikes for the consultants to dictate work tasks, with SpeechExec Enterprise software managing the flow between the clinicians’ dictations and the transcriptions, executed by Parkway’s support team of secretaries. The new solution was fully integrated with their clinical system, enabling their staff to easily find patient data and attach the correct record to the patients’ correspondence.
The new voice-controlled document creation delivered a more efficient way of working, with clinicians sending their work to the SpeechExec software platform, where dictations were automatically routed to the right admin resource for transcription. All staff had access to a centralised view of their work status, and tasks could be tracked through to completion. The Philips solution enabled clinicians to optimise communication with their patients, as their correspondence was faster and more accurate, and gave the secretarial team a clear view of the quantity of work in the queue, so they were able to better resource capacity.
Thanks to the superb sound quality of the SpeechMikes and the outstanding ease of use of our new system, we now have a future-proof solution that benefits our surgery and patients.
Practice Manager, Parkway Medical Group Newcastle