Reducing document turnaround time
from three days to just one hour
The Princess Elizabeth is the only acute hospital in Guernsey and holds all of the island’s diagnostic facilities, providing a high level of medical treatment and care. The hospital’s experienced team of doctors, nurses, osteopaths and physiotherapists look after over 15,000 patients per year.
Admin work is an essential part of the staff workload, and their document creation system housed a mix of analogue technology using cassette tapes and digital dictation. The consultants in the operating theatre were dictating their work on tape recorders but there was a delay of three days for the documentation to be produced, as cassette tapes were unreliable. Some departments had moved to digital dictation; however it was clear that the hospital needed an integrated solution to better enable its consultants and the secretarial team to handle back-office document production.
Centralised view of the work status with the ability to track work tasks to completion
The hospital sought expert help from Philips Certified Partner The Speech Centre to find a modern voice-controlled document creation system that would be simple to use and flexible enough to future-proof their investment. The consultants were given Philips PocketMemo digital voice recorders, with the devices already preconfigured to their dictation requirements. The secretarial team used Philips Transcription Sets with headphones and foot pedals. Philips SpeechExec Enterprise software managed the flow between the dictations and transcriptions. The new solution fully integrated with their clinical system, enabling their staff to easily find patient data and attach the correct record to the patients’ correspondence.
Turnaround time of documents is at least 80% better. They are able to effectively produce 17000 discharge summaries per year and 20-30000 pieces of typed work per year between five secretaries!
Chantelle Le Feuvre
Senior Medical secretary