Utilising cloud solution
for better workflow management
Bale Boshev Lawyers is one of the largest and successful plaintiff law firms in New South Wales, Australia, focusing on helping clients from Newcastle, Central Coast and the Hunter Valley regions. Established in 1980, their legal team boasts decades of experience specialising in a wide range of legal services including family, wills and estates, injury compensation, property law and more.
With a team of 10 lawyers and 17 legal secretaries, Victor Pritchard, Accounts & Office Manager of Bale Boshev Lawyers, implemented an efficient mobile solution that is not desk-bound, for managing the practice’s dictation and transcription needs.
From desktop to smartphone dictation
Prior to using SpeechLive, Victor encountered difficulties with coordinating the dictation workflow among the lawyers and support staffs using their previous software. Given the variability of transcription requirements, the workflow needed to be altered at short notice, which required changing individual workstation settings manually. Victor explained, “We were constantly mapping and re-mapping everything within the network, including archiving, to get the dictations across from one user to another. We had issues where people were sending the archives to their own computers instead of the office server, and the retracing process was very messy. It was a tricky, cumbersome process and we required a replacement that was going to be much easier and more efficient.” As an Office Manager, Victor oversees assigning designated legal secretaries to solicitors for transcribing dictations. With the old software, as everything needed to be done manually, it involved him travelling to three different work locations to set up the workflow.
When Victor suggested transitioning to a cloud solution, he initially faced push-back because many solicitors were content with the existing system in place. But they decided to trial SpeechLive with few of their lawyers to monitor how they manage the change process. The solicitors at Bale Boshev Lawyers are between 25 to 70 years of age, and it was the younger lawyers who preferred using smartphone dictations over traditional dictaphones. The immediate approval from them convinced the other solicitors to come on-board to make the switch. “It was a direct uptake. When they finally adopted using SpeechLive on their smartphones, they were almost immediately saying why haven’t we been doing this all along?”, Victor said. To date 90% of the practice have made the transition to mobile dictation.
Joshua Hay, one of the lawyers, is a SpeechLive convert. Although he was one of the later transitions, he mentioned, “I saw it as an opportunity because it’s far easier to use my mobile phone to dictate as opposed to having an additional device in the bag or while travelling. Because obviously, phone’s the central device you use for everything now, so it just made things easy!”
That’s the way the future is. It’s all heading towards cloud based, to having everything integrated into your smart phone. With SpeechLive, it just made sense to just get on board with where technology is taking us towards.
Accounts & Office Manager, Bale Boshev Lawyers