Dictation solutions that deliver accuracy, speed and agility – anytime, anywhere
For more than 75 years, the Crawford & Company team has been driving their organization’s important mission: restoring and enhancing lives, businesses and communities. As the world’s largest independent provider of claims management and outsourcing solutions, the company’s team has extensive experience helping people get back on track following natural disasters, medical emergencies, and many other types of incidents.
Crawford Claims Services is the core of Crawford & Company’s presence in Canada. The division’s expert claims adjusters are adept at expecting the unexpected, meeting unique and individualized client needs, and settling their claims with superior efficiency and accuracy. If it sounds like a tough job, it is. And one that requires innovative enablement tools built to handle the volumes and the complexities of this type of work.
Challenges for an industry that’s “always on”
Claims adjusters must simultaneously be highly accurate, thorough, and quick. This is no easy feat when compounded with the fact that the nature of their work is highly mobile. Between tasks such as interviewing claimants and witnesses, gathering reports from law enforcement and medical professionals, and conducting on-site inspections, they record copious notes (usually via dictation) while on the go. As they travel from site to site, they must keep meticulous notes and records, requiring reliable communication and information sharing with a centralized hub for transcription and claims processing.
Until a year ago, the Crawford & Company team had been using handheld recorders for their dictations but found that the devices were not meeting their needs. The recorders and the supporting software were not user-friendly, adding unnecessary friction to the workday and consuming an inordinate amount of the IT department’s time.