Powerful business transformation
made with speed, ease & efficiency
Reminger Co., LPA’s 400 employees are dedicated to serving clients with the high-touch personalized attention of a smaller firm, while at the same time leveraging global reach and expertise that spans more than 30 practice groups. Throughout its 60+ year history, the Reminger team has been consistently committed to delivering outcomes for clients, which is evident in the firm’s tagline: “Results. Period.”
When COVID-19 became a global pandemic in early 2020, Reminger’s Chief Information Officer, Ryan Patriarca, knew he needed to find a way to uphold that brand promise in the face of potential disruptions to business operations. Fortunately, maintaining that quality of service – and making it easy for the firm’s attorneys and support staff to do so – is something he had been preparing for even before it became a necessity.
The need for speed
Like many law firms, the Reminger team uses transcription extensively for various workflows. With COVID-19 prompting an unexpected transition to a remote workforce, Patriarca and his IT team were challenged with equipping staff to upload dictations and conduct transcription from home – without the dictation devices, desktop applications, foot pedals and other solutions typically used in their office-based settings. Further, the team had to accommodate for the lack of consistency in the types of devices people were using at home. “We had some working from laptops, and others working with PCs,” Patriarca explains, “so we needed to immediately enable everyone to be productively working remotely without a lot of additional implementation.”
A real-time, real-world trial
He had been researching Philips SpeechLive for some time and suspected this browser-based dictation and transcription solution could meet their needs based on an understanding of the law firm’s technological and business requirements as well as its culture. Having a long-standing working relationship with Paul Russell, Philips Dictations’ Key Account Management Lead on the Reminger project, Patriarca reached out to quickly deploy a 30-day, company-wide trial of the SpeechLive software.
“We needed a firm-wide trial to demonstrate the solution’s capabilities in a live environment that would truly reflect its performance given all the different departments involved in our workflows,” he says. To support swift adoption, Patriarca and his team removed the dictation software they’d formerly used, and soon had 100% of the Reminger staff using the web-based SpeechLive solution.
We stood the solution up for 80% of our staff within 72 hours, and had the entire firm transitioned to using the solution within a week.
Chief Information Officer