Troubleshooting

Find the most common problems you could encounter with the VoiceTracer in the following table. If you are unable to solve the problem with the information below, contact the supporting Philips partner you purchased the device from.

Problem	Cause	Solution
The device doesn’t turn on.	The battery has run out of power.	Charge the device for a while and then turn it on again.
I can’t record with the device.	You have reached the maximum file number or the device’s memory is full.	Delete some files or move them to an external device.
The device doesn’t respond.	There is a problem with the software.	Try to turn the device off and then restart it. If you can’t turn the device off, reset the device by pressing the Reset button. For more information, see Device reset. Resetting the device won’t delete any settings or data.
The device doesn’t play back recordings.	The volume is off or too low.	Turn on or turn up the volume.
I can’t hear anything from the speakers.	The headphones are connected to the device. The volume is off or too low.	Unplug the headphones. Turn on or turn up the volume.
I can’t hear anything from the headphones.	The volume is off or too low. The headphones aren’t connected properly. The headphones are connected to the wrong jack (i.e. external microphone jack).	Turn on or turn up the volume. Disconnect the headphones and connect them to the headphones jack again. Disconnect the headphones and connect them to the headphones jack.
The quality of audio recordings is too low or there’s too much background noise in my audio recordings.	The microphone sensitivity is set too high.	Change the microphone sensitivity to medium or low. For more information, see Mic sensitivity.

Frequently Asked Questions

How can I upgrade the firmware of my VoiceTracer?

Caution

Before you update the firmware, make sure that your device has at least 30% battery power left. This helps to prevent the power supply being interrupted during the update.
Don’t disconnect the USB cable from the device while you are transferring files. This might cause data loss.

Connect the device to the computer via the supplied USB cable.
X A charging battery icon appears on the screen and the Record/Status LED flashes orange for a few seconds.
Download the firmware update file for your model from the product website www.voicetracer.com/help.
Unzip the firmware update file you downloaded from the product website.
Open Windows Explorer on a Windows computer, or open Finder on a Mac computer.
Double-click the VoiceTracer drive.
X The content of your VoiceTracer is displayed in a new window.
Copy the firmware update file to the root directory of the device.
X During this process, the Record/Status LED flashes orange. When the process is complete, the Record/Status LED stops flashing.
Disconnect the device from the computer.
X The firmware is automatically updated.
X The Firmware update window is displayed. When the update is complete, the device will automatically switch off.

What type of cable do I need to connect my VoiceTracer to the computer?

The VoiceTrace has a USB type-C port.

Depending on the available port on your computer, you can use the supplied USB type-C to type-A cable. Almost all computers have a USB type-A port.

If you have a USB type-C port, as is the the case on a Surface or MacBook, you need to use a USB type-C to type-C cable, or alternatively you can use a USB-C adapter.

Why does my VoiceTracer freeze and doesn't respond?

If you should encounter problems with your device software, for example, the software freezes, the device works slowly or apps don’t respond, you can reset your device and restart it.

Press and hold the reset button on the right side of your device by using a small, pointed object, for example, a paper clip.
To restart the device, slide and hold the Power switch on the right side of the device downwards for three seconds.

Note

Your data won’t be deleted and is still available after resetting the VoiceTracer.

Why does my VoiceTracer not find my Wi-Fi network?

Please make sure to use the 2.4 Ghz band, as the VoiceTracer doesn't support 5 GHz band.

Why does my computer not recognize the VoiceTracer when it is connected via a USB?

Try one of the following:

If you are using a USB hub, connect the VoiceTracer directly to a USB port on your computer without using a hub.
Reboot your computer.
Connect the VoiceTracer to a different USB port on your computer.
Connect the VoiceTracer to a different computer.
Restart your VoiceTracer.

Can I use my VoiceTracer as a mass storage device?

Yes, you can use your VoiceTracer as a USB mass storage to conveniently store, back up and move files.

Connect the device to a computer with a USB cable. Your recorder will automatically be recognized as a mass storage device. You don’t need to install any software.

How can I delete recordings on my VoiceTracer?

You can delete individual files from your device.

In stop mode or playback mode, press the Right function button to open the settings panel.
Press the Up/Down buttons to navigate to Delete and then press the Record button to confirm your selection.

Tip

If you would like to delete several files at once, use the VoiceTracer app. For more information, see Connect to VoiceTracer App.

How do I use the Video scene?

Please see Connect to video camera (DVT7110 only) for more information on how to use the video scene.

Which recording formats are supported?

The VoiceTracer supports the following recording formats:

MPEG1 layer 3 (MP3)
PCM (WAV)

My VoiceTracer turns off automatically after some time. How can I disable this?

This is a battery saving feature, which can be changed in the settings menu of your VoiceTracer.

Go to All settings > Device settings > Auto off.

You can either change the time period for the device to switch off automatically or turn this feature off entirely.

I no longer see any recordings

You may activated a filter in the playback settings. To change this:

In stop mode, press the File list button.
Press the Left function button to open the folder panel.
Press the Up/Down buttons to select All and then press the Record button to confirm your selection.

VoiceTracer (DVT4110, DVT6110, DVT7110, DVT8110)