VoiceTracer (DVT4110, DVT6110, DVT7110, DVT8110)

Troubleshooting

Find the most common problems you could encounter with the VoiceTracer in the following table. If you are unable to solve the problem with the information below, contact the supporting Philips partner you purchased the device from.

Problem

Cause

Solution

The device doesn’t turn on.

  • The battery has run out of power.

  • Charge the device for a while and then turn it on again.

I can’t record with the device.

  • You have reached the maximum file number or the device’s memory is full.

  • Delete some files or move them to an external device.

The device doesn’t respond.

  • There is a problem with the software.

  • Try to turn the device off and then restart it.

  • If you can’t turn the device off, reset the device by pressing the Reset button. For more information, see Device reset. Resetting the device won’t delete any settings or data.

The device doesn’t play back recordings.

  • The volume is off or too low.

  • Turn on or turn up the volume.

I can’t hear anything from the speakers.

  • The headphones are connected to the device.

  • The volume is off or too low.

  • Unplug the headphones.

  • Turn on or turn up the volume.

I can’t hear anything from the headphones.

  • The volume is off or too low.

  • The headphones aren’t connected properly.

  • The headphones are connected to the wrong jack (i.e. external microphone jack).

  • Turn on or turn up the volume.

  • Disconnect the headphones and connect them to the headphones jack again.

  • Disconnect the headphones and connect them to the headphones jack.

The quality of audio recordings is too low or there’s too much background noise in my audio recordings.

  • The microphone sensitivity is set too high.

  • Change the microphone sensitivity to medium or low. For more information, see Mic sensitivity.