Speech Processing Solutions Helps Reminger Attorneys at Law Deploy Speedy Transition to Remote Workforce
Speech Processing Solutions, the market leader in professional dictation, has partnered with Reminger Attorneys at Law to assist with and accelerate the firm’s transition to remote work while ensuring continuity with ongoing work and client service. Relying extensively on transcription to keep operations running smoothly, Reminger was challenged by the new remote work structure, and sought to implement a solution immediately to ensure no client work was slowed due to the transition. Working with Speech Processing Solutions, Reminger implemented the web-based Philips SpeechLive Cloud Dictation Solution, onboarding 80 percent of its workforce in 72 hours, with its full staff of 400 employees gaining access within just one week.
Using SpeechLive’s contactless installation process, the Philips SpeechLive team worked closely with Reminger’s IT team to complete the deployment process at an accelerated rate to get employees up and running as quickly as possible and with little training needed. The solution’s ease of use allowed employees to quickly onboard and access SpeechLive’s full functionality no matter what device or computer brand they were working from.
“I was familiar with SpeechLive and thought that it could help us address some of the challenges we had in the switch to remote work. Speech Processing Solutions got us set up quickly with a 30-day trial so that we could be sure that SpeechLive was able to meet our needs,” says Ryan Patriarca, Chief Information Officer at Reminger Attorneys at Law. “The tool is simple to use and has everything we need, plus the Speech team was very collaborative and responsive. No matter what I ran into, I never waited more than an hour to get a response from them.”
Since implementation, the SpeechLive cloud-based environment has helped Reminger staff spend less time on dictations and transcriptions, enabling attorneys to dictate more throughout the work day and quickly move dictation files into various work streams.
“Every minute matters to our users, especially under the current COVID-19 landscape,” says Paul Russell, Key Account Management at Speech Processing Solutions. “We love the opportunity to work with forward-thinking teams like the one at Reminger who share a focus on delivering quality, and we are thrilled by how they embrace technology to continue to provide outstanding service to their clients during this time.”
About Reminger, Attorneys at Law
Reminger Co., LPA is a full-service law firm with fourteen offices throughout the Midwest: Cleveland, Cincinnati, Columbus, Akron, Youngstown, Sandusky, Toledo, Fort Mitchell, Lexington, Louisville, Indianapolis, Fort Wayne, Northwest Indiana and Evansville. With more than 150 attorneys collectively, Reminger's practice areas include all aspects of litigation, along with corporate, tax, real estate and probate matters.