Saving time and money

with a faster document creation digital system

The facts

The customer
The Horder Centre, Crowborough, United Kingdom
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Philips partner
Newman Business Solutions
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The solution
SpeechExec Pro Dictation and Transcription Software
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SpeechMike Premium Air Wireless Dictation Microphone
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Founded in 1954, The Horder Centre in Crowborough is a popular medical centre and an elective orthopaedic clinic specialising in joint replacement surgery. With over 300 staff, the medical centre offers superb patient care and services with continuous investment in technology. The Centre was rated “outstanding” by the UK’s Care Quality Commission in an analysis of quality and safety of care given by 206 independent hospitals in England. With a growing numbers of patients and administrative deadlines, The Centre identified a need for a faster and more efficient document creation process to improve productivity and patient care.

The Horder’s clinicians were using cassette tapes to dictate their work such as patients’ notes, letters, test results and other correspondence. They had to leave their wards to physical hand over the recordings to the medical secretaries for transcription. Aiming for a 48-hour correspondence turnaround, the secretarial staff experienced huge reliability issues with the tapes, which would regularly break, making the document creation a lengthy and cumbersome process. Further delays occurred because the tape recordings were not being sent for processing until the end of the working day. 

The process is efficient; letters are dictated immediately after the patient leaves enabling a steady administrative flow to the secretaries and overall smoother and faster document processing.

Dean Putland
Head of IT and BI

Accommodating more work without recruiting temp workers

The Horder Centre turned to Philips Certified Partner Newman Business Solutions to find a modern voice-controlled document creation system that addressed the requirement for multi-site connectivity and growing workloads. With this in view, Newman deployed Philips SpeechMikes for the clinicians’ dictations, with Philips SpeechExec Pro Speech Recognition software automatically turning the dictations into text. The new system with speech recognition involved minimal secretarial support, allowing them to execute further admin workload from the extra clinics. 

The results were outstanding – from several days to a maximum of 48-hours, The Horder’s correspondence turnaround was a fast process, outputting documents with far greater accuracy. The Philips solution allowed the clinicians to send their work to the SpeechExec software platform, where dictations were instantly transcribed. Correspondence was created on the same day with minimal support from the secretaries. All staff had access to a centralised view of their work status, and tasks could be tracked through to completion. 

The new digital system also achieved significant costs savings for The Horder. Speech recognition saved time for the secretarial staff, who were then able to accommodate further workload from extra clinics, without the need to outsource temp workers. 

The solution

More satisfied customers

“We stood the solution up for 80% of our staff within 72 hours, and had the entire firm transitioned to using the solution within a week.“

Ryan Patriarca, Chief Information Officer

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“It can change your everyday life completely.“

Lene Bore Grauslaa, Case Manager, Ministry of Labor, Olso, Norway

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“Very impressive product! 812 dictations completed to date with no technical issues.“

Rick Thorpe, GTS and medical malpractice adjuster at Crawford & Company

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“Turnaround time of documents is at least 80% better. They are able to effectively produce 17000 discharge summaries per year and 20-30000 pieces of typed work per year between five secretaries!“

Chantelle Le Feuvre, Senior Medical secretary

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